Privacy Policy
Effective date: March 6, 2026
Who this applies to
This Privacy Policy explains how ClaimPanda collects, uses, stores, and discloses personal information when you visit our website, create an account, browse settlement opportunities, or otherwise interact with our services.
In this policy, “ClaimPanda,” “we,” “us,” and “our” refer to the operator of claimpanda.com and any related services we provide.
ClaimPanda is built for Canadians. Our privacy practices are designed with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws in mind.
Information we collect
- Account information, such as your email address, password hash, and account status.
- Technical and usage information, such as IP address, browser type, device information, pages viewed, timestamps, referring URLs, cookies, and session identifiers.
- Communications and support information if you contact us, report an issue, or respond to updates from us.
- Claim-related information you submit or authorize us to process if we later add claim assistance, reminders, notifications, or submission support features.
How we use your information
- To create, secure, and maintain your account.
- To personalize the service and identify settlements, recalls, or other opportunities that may be relevant to you.
- To operate, improve, troubleshoot, and monitor the performance and security of the service.
- To communicate with you about your account, product updates, claim reminders, deadlines, or other service-related notices.
- To comply with legal obligations, enforce our terms, investigate misuse, and protect ClaimPanda, our users, and third parties.
Consent and your choices
By using ClaimPanda and submitting personal information, you consent to the collection, use, and disclosure of your information for the purposes described in this policy. Where we ask for information that is not necessary to provide the core service, we will try to make that clear.
You may choose not to provide certain information, but parts of the service may not function properly or may not be able to provide accurate claim matching without it.
- You may request access to or correction of your personal information.
- You may withdraw consent to certain uses of your information, subject to legal or contractual restrictions and reasonable notice.
- You may stop using the service at any time. If you want your account deleted, contact us using the details below.
How we share information
We do not sell your personal information. We may disclose personal information only as reasonably necessary to run the service and for the purposes described in this policy.
- Service providers that help us host, secure, analyze, support, or operate ClaimPanda.
- Professional advisors, insurers, auditors, or legal counsel where reasonably necessary.
- Government authorities, regulators, courts, or law enforcement where required by law or where we believe disclosure is reasonably necessary to protect rights, property, or safety.
- A buyer, investor, successor, or other participant in a merger, acquisition, financing, restructuring, or sale of assets involving ClaimPanda, subject to appropriate confidentiality measures.
Cookies, analytics, and logs
We use cookies and similar technologies for authentication, security, fraud prevention, performance monitoring, and product improvement. We also keep server and application logs that may include IP address, device information, and activity timestamps.
If you disable cookies, some features may stop working, including login, session continuity, and saved progress.
Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the service, maintain security, resolve disputes, enforce our agreements, and comply with legal obligations.
Retention periods may vary depending on the type of information, whether an account remains active, and whether we need the information for fraud prevention, legal compliance, or internal records.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No security measure is perfect, and we cannot guarantee absolute security.
You are responsible for keeping your login credentials confidential and for notifying us promptly if you believe your account has been compromised.
Cross-border processing
ClaimPanda and our service providers may process or store information in Canada or in other jurisdictions. When information is processed outside your province or outside Canada, it may be subject to the laws of those jurisdictions.
Children
ClaimPanda is not intended for children under the age of majority in their province or territory of residence. We do not knowingly collect personal information from children for this service.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date above, post the revised policy on this page, and take additional steps where required by applicable law.
Contact us
For privacy questions, access or correction requests, account deletion requests, or complaints about our handling of personal information, contact ClaimPanda's Privacy Officer at [email protected].
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada.